Customer Support & Office Assistant

Hansen’s Pool & Spa | Kenosha, WI

Part-Time | 15-20 hours per week | $15-$18/hour

Hansen’s Pool & Spa is looking for a friendly, organized and dependable Customer Support & Office Assistant to join our team.

This is a great opportunity for someone who enjoys working with people, staying organized and helping a team keep things running smoothly. This position will primarily focus on customer communication and general office support, with additional administrative responsibilities supporting our Wellness Product Advisors and management team.

Schedule

15-20 hours per week
4-5 days per week
Shifts will generally fall between 9:00 AM and 2:00 PM
Schedule will be established based on an agreement between the candidate and management

Benefits

Eligible employees may have access to:

Paid Time Off
Employee Discount
SEP Retirement Plan
Additional employee benefits and perks

Waiting periods and eligibility requirements may apply.

What You’ll Do

Respond to customer inquiries by phone, email and text
Answer phones and assist customers with orders, products and services
Schedule service appointments and other customer appointments as directed by management
Follow up with customers regarding orders, appointments and service needs
Enter and maintain accurate customer and order information
Assist Wellness Product Advisors with paperwork, orders, customer information and other administrative tasks
Assist with service requests, warranty paperwork and customer documentation
Process customer payments, deposits and other transactions as needed
Help keep the office and customer records organized
Assist management and the office team with general administrative tasks and projects

What We’re Looking For

Friendly and professional communication skills
Strong organization and attention to detail
Reliable and dependable
Comfortable working on a computer and learning new software
Ability to multitask and stay organized in a busy environment
Comfortable speaking with customers by phone and in person
Previous customer service or office experience is a plus, but not required

About Hansen’s Pool & Spa

Hansen’s Pool & Spa is a family-owned and operated business serving Southeastern Wisconsin and Northern Illinois. We specialize in swimming pools, hot tubs, saunas, patio furniture and related products and services.

We are a growing company that takes pride in providing great products, knowledgeable service and a positive customer experience.

If you are organized, personable and enjoy being part of a team, we would love to hear from you!

Schedule: 15-20 hours per week, 4-5 days per week, generally between 9:00 AM and 2:00 PM

Pay: $15-$18/hour based on experience

Please apply below or email your resume to info@shophansens.com